AI agents for web chat and voice
Build agents that talk and take action.
Orbit lets your team build, publish and manage AI agents that answer from your knowledge base, run workflows and hand off to a person when they should.
Billing changes are always confirmed before they happen
Orbit support assistant
Web chat
Can you add 5 seats to our plan?
Sure. First I'll verify your account. Done, you're verified.
To confirm: change seats from 10 to 15 on the Team plan. Shall I go ahead?
Yes, please.
Confirmed
Confirmed by billing. 5 seats added, applied now and prorated for this period.
Product
Everything you need to put an agent in front of customers.
Agents with a job to do
Build agents with their own persona, knowledge and tools, then publish them when they're ready.
Web chat and voice
Put the same agent on your website chat and on a voice line, so customers pick how they talk to you.
Workflows that take action
Go beyond answers. Workflows call your tools to look things up and get things done.
Answers from your knowledge base
Agents answer from the documents you provide, and say so plainly when something isn't covered.
Human handoff
When an agent can't resolve something, it offers a person or a ticket, with the context attached.
Roles and audit
Role-based access for your team and a record of what happened, so you stay in control.
Support
Stuck? Ask in the corner.
One support assistant that answers from the knowledge base, handles billing, reads your workspace to find what's broken and hands you to a person with the full context when it can't fix it.
Two audiences, kept apart
Customers & admins
Web chat and voice, in English.
Internal staff
IT and HR helpdesk for employees.
- Data never mixed
Product help & setup
Answers how-to, sign-in, roles, limits, error and plan questions, and walks first-time setup through to a published agent.
- Answers only from the knowledge base
- Says so when something isn't covered
Live billing
Looks up plan, renewal, seats, invoices and failed payments. Upgrades or downgrades plans and changes seat counts.
- Verifies you first
- Confirms the exact target before changing anything
- Increases apply now, prorated
- Decreases apply at next renewal
Workspace troubleshooting
Diagnoses why agents, channels, workflows, integrations, knowledge base, voice, personas, providers or plan limits aren't working, by reading your live workspace configuration.
- Read-only
- Changes nothing
Tickets, IT/HR & human handoff
Creates tickets and reports their status. For staff: answers IT/HR policy from the handbooks, shows employees their own HR record and resets work logins.
- Identity- and policy-gated
- Never cancels, refunds or deletes
- Never claims success unless the tool confirmed it
- Offers a human or a ticket when stuck
Help centre
Setup guides, roles, limits and fixes for common errors.
Billing & invoices
See your plan, renewal date and invoices, or sort out a failed payment.
Status
All systems operational.