Meet your Marlow & Finch shopping assistant
Everything you shop for, and one chat away.
From fashion and electronics to home essentials: find what you need, manage your cart, track a parcel or start a return. Just tell our assistant.
Works from live store data
Marlow & Finch assistant
Live store data
- I need a navy blazer under £80.
- Here's a good match from Fashion.Slim-fit navy blazer£69 · Fashion
- Nice. Add it to my cart.
- Added. Here's your checkout link whenever you're ready.Checkout link
What the assistant can do
The whole shopping journey, in one conversation.
From finding the right product to tracking the parcel, it works from our live store data, so what it tells you is what's true right now.
Find & compare products
Ask for what you're after, from fashion to electronics, compare options and get answers to product questions.
Try asking“Show me running shoes under £40”
Manage your cart
Add or remove items, review what's in your cart and get a link to check out.
Try asking“Add the navy hoodie to my cart”
Track your order
Look up an order, see exactly what's on it and follow your parcel.
Try asking“Where is my order MF-20418?”
Returns & cancellations
Start a return on a delivered item, or cancel an order that hasn't shipped yet.
Try asking“Cancel my order if it hasn't shipped”
Store policy
Clear explanations of our return, cancellation and refund rules.
Try asking“What's your refund policy?”
Talk to a person
If the assistant can't help, it passes you to a colleague.
Try asking“Can I speak to a person?”
- 1
Ask in the chat
Tell the assistant what you need, in your own words.
- 2
It checks live store data
Products, cart and orders come from the store as they are right now.
- 3
It acts, or hands over
It finishes the job, or passes you to a colleague if it can't help.